Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About this site
Is this the Stormtech website?
No. This site is run by BrandedItems, Inc., an authorized Stormtech distributor in Tustin, California. Stormtech makes the apparel and bags; BrandedItems embroiders them with your logo and manages your order from quote to delivery.
I am a promotional products distributor. Can I order at net pricing here?
No. BrandedItems sells to end customers such as companies, schools, clubs and nonprofits. Distributors should buy from Stormtech directly.
Can I buy a single jacket, a few pieces or a replacement part?
No. BrandedItems sells decorated apparel in quantity to businesses and organizations, starting at 12 pieces, and does not sell single garments, replacement hoods or zippers, or repair service. If you received a Stormtech jacket from your employer and need a repair, contact the organization that gave it to you or Stormtech.
Minimums, sizes and pricing
What is the minimum order?
12 pieces per style with your embroidered logo. In addition, orders from new non-corporate customers have a $1,000 order minimum, or a $250 processing fee for smaller runs.
Can I mix sizes and colors within the minimum?
Sizes can always be mixed within the 12 pieces. Mixing colors, or the men's and women's version of the same style, usually works too as long as the logo stays the same; tell us the split when you ask for a quote.
What does the listed price include?
Every price includes a standard left-chest embroidered logo up to 9,999 stitches. Digitizing your logo is a one-time setup charge that is not repeated on reorders of the same artwork. Larger designs, a second position such as the back or a sleeve, and shipping are confirmed on your quote.
Do you have a size chart?
Each product page lists the sizes for that style. Ask for the size chart with your quote and we will send it, so your team can pick sizes before you order.
Can I order apparel without a logo?
Yes. Any item can be ordered blank at the same minimum as the decorated version; ask for blank pricing with your quote.
Do you offer nonprofit or school pricing?
There is no separate nonprofit or school price list; the prices on the site are what everyone pays, and a quote request gets you the best price for your quantity.
Embroidery, artwork and proofs
What artwork do you need?
A vector file (.ai, .eps, .svg or .pdf) gives the cleanest embroidery. If you only have a JPG or PNG, send it anyway; our art team digitizes your logo for embroidery and tells you if anything needs to be simplified.
Can you embroider a full-color logo?
Embroidery uses solid thread colors, so gradients, photos and very fine text are simplified. The free digital proof shows exactly how your logo will look in thread.
Do I see a proof before production?
Yes. Every order gets a free digital proof showing your logo on the style you picked, and nothing is stitched until you approve it. Use Request a mockup on any product page to send your logo.
Which items cannot be embroidered?
Welded waterproof bags made of PVC or TPU, luggage tags, ice packs and socks. Stitching would break the waterproof seal or the material, so these are decorated with a method that suits the item and quoted with your artwork.
Do you keep my logo for reorders?
Yes. Send us the earlier order or invoice number and we repeat the order with the same artwork; the digitizing setup is not charged again for the same logo.
Can I get a sample?
It depends on the style. Ask with your quote request and we will tell you what is possible for that product.
Production, payment and shipping
How fast can I get my order?
Embroidery takes 5 to 7 business days after you approve the proof, and rush service is available. Shipping time is added on top, so tell us your in-hands date when you ask for a quote.
How can I pay?
By card, invoice, purchase order, check or wire. First orders are paid in advance; net terms are set per client.
Do you ship to Canada and other countries?
International shipping, including Canada, can be arranged. Ask for a quote with the destination and postal code and we will include freight; duties and taxes depend on the destination.
Can you ship one order to several addresses?
Yes. Send the list of addresses and quantities with your quote request and the freight is quoted per destination.
When can I reach you?
Our team works continental US hours, 6am to 5pm Pacific time, and confirms stock within one business day. After you order, your account manager handles all communication by email.
Still have a question? Contact us or call 800-827-2630.